Banking News – The Government of Nepal has launched an online complaint system that allows victims of foreign employment fraud to file complaints and track case progress without visiting government offices.

The Ministry of Labour, Employment and Social Security has introduced the digital platform, “Ujuri – Government of Nepal,” to simplify the complaint process for workers who have been deceived by fraudulent overseas employment schemes.

Through the online portal, victims can submit complaints from their homes using a mobile phone or computer and monitor the status of their cases throughout the investigation process.

Labour Minister Ramji Yadav, who visited the Department of Foreign Employment on Tuesday to review the system, said the initiative was launched to make justice more accessible for victims of foreign employment fraud.

“People no longer need to travel to Kathmandu to register fraud cases. They can now file complaints online from home and easily monitor the progress of their cases,” Yadav said.

The minister added that the government is committed to bringing all individuals involved in foreign employment fraud under the legal framework while ensuring victims receive timely justice.

To file a complaint, applicants must access the online portal, upload the required documents and supporting evidence, and submit their application electronically. Once the complaint is registered, the system automatically sends confirmation via SMS and email.

Each complainant receives a unique tracking code, enabling them to check the status and progress of their case at any time through the portal.

According to the Department of Foreign Employment, the online complaint system became fully operational on Shrawan 1 (mid-July) and has already registered 14 complaints within its first four days of operation. Department officials said staff members are also receiving training to familiarize themselves with the new digital workflow.

Despite the launch, many service seekers continue to visit the department in person due to limited public awareness of the online service. Department employees said they are assisting visitors by registering their complaints through the online system from the office itself.

Several victims welcomed the initiative, saying it would reduce travel expenses and save time. Individuals previously had to travel to Kathmandu, often incurring significant transportation and accommodation costs, simply to file complaints or obtain updates on their cases.

The ministry expects the digital platform to improve transparency, reduce administrative delays, and make the complaint process more efficient for thousands of Nepali migrant workers seeking justice against fraudulent recruitment practices.