Banking News – Citizen Life Insurance Company Limited has announced that its services will remain temporarily suspended from 8:00 PM on July 29 (Shrawan 14) until 8:00 AM on August 2 (Shrawan 18) as it upgrades its core insurance management system.

In a public notice, the company said it is upgrading its existing Life Insurance Management System (iSolution) by replacing it with iSolution Version Next, aiming to enhance operational efficiency and customer service.

During the upgrade period, all insurance policy-related services provided through the company’s head office, branches, and sub-branches will remain unavailable.

The company also stated that digital premium payments, the Citizen Life mobile application, as well as the customer and agent portals, will be temporarily inaccessible throughout the migration period.

Citizen Life Insurance has apologized for the inconvenience and requested customers and stakeholders for their understanding and cooperation during the system upgrade.