Banking News – In an insightful conversation with Fatima Alshamsi, Assistant Manager of Corporate Relationship Management at United Arab Bank, she shared her journey into the banking sector, the challenges she has faced, and her aspirations for the future. Having studied International Business Management, Fatima was initially inspired by her parents’ business and her passion for working with people, money, and business. She now works in Sharjah, where she handles both local and international corporate clients, aiming to climb the ranks to a leadership position. Throughout her career, Fatima has navigated various aspects of banking, from client KYC verifications to building strong relationships with high-profile corporate clients, all while adapting to the technological advancements shaping the UAE’s banking landscape. As the UAE continues to strengthen its position as a global business hub, Fatima’s story highlights the opportunities and challenges young professionals face in this dynamic industry.

Tell us about your educational background and how you entered the banking sector.

I studied International Business Management. My decision to pursue this field was influenced by my parents’ business. After completing my studies, I was assisting my mother with her business. I have always been passionate about working with people, money, and business. While supporting my mother, I continued my education, as I was keen on international exposure and working with multinational companies. Eventually, I got the opportunity to enter the banking sector, which I have been actively pursuing. Currently, I am associated with United Arab Bank in the UAE.

How did you join United Arab Bank, and what is your current position?

I am working at the Sharjah branch of United Arab Bank. The bank provided me with an opportunity to establish myself in the banking industry. I currently hold the position of Assistant Management and aim to climb the ranks to a leadership role. My goal is to contribute effectively to the bank while advancing my career to a head position in the future.

How long have you been with United Arab Bank?

I have been associated with the bank for one year. During this time, I have received numerous opportunities and have worked hard to prove myself. This experience has allowed me to gain valuable insights into the banking industry.

What was your first task at the bank? Do you remember it?

My first assignment was related to customer KYC (Know Your Customer) verification. I had to explain the importance of KYC to customers and ensure that their information was correctly recorded, including their email and phone number. Since this was my first task, it wasn’t easy at first, but it was a valuable learning experience.

How many clients do you currently handle?

I work alongside my senior colleagues, who have more experience in the field. I initially started my banking career by handling customer emails and had to learn how to draft them correctly. Over time, I progressed to the next stage of my career, where I now handle multiple clients.

Do you only serve clients in Sharjah, or do you also work with international clients?

As a Relationship Manager, I am open to attending meetings anywhere there are potential client engagements. While I primarily work with corporate clients based in Sharjah, I also handle international clients as part of my role. If a meeting is required outside Sharjah, I am more than happy to attend.

Can you recall the first corporate client you brought to the bank? How was your experience?

I don’t remember the exact client, but I do know that working with corporate clients has been an exciting journey. The bank prioritizes acquiring top-tier corporate clients, so I have been focused on bringing in high-quality businesses. When dealing with such clients, both parties must establish trust and ensure smooth business transactions. Many businesses face financial losses, making it crucial to assess their credibility before engaging in banking services.

What is your experience working with foreign business owners in Sharjah? Is it challenging?

The UAE has a strong business infrastructure, making it an attractive destination for investors. Many international investors set up businesses here due to the favorable economic environment. United Arab Bank enjoys a high level of trust from foreign investors, and businesses in the UAE can generate significant profits. Overall, there is a harmonious relationship between local and foreign business communities in the UAE.

How does the UAE’s banking system compare to global banking systems?

The global banking industry faces several challenges, and the UAE is no exception. However, customer satisfaction is the top priority in the UAE banking sector. The country has a diverse economy, and banking plays a crucial role in it. The UAE ensures equal treatment for all companies, corporations, and institutions, making it an attractive destination for global businesses. Although it is an Arab country, the UAE accommodates people from around the world, speaking multiple languages and fostering a welcoming business environment. For instance, banking services are tailored to different nationalities, with dedicated bankers for Indian and French clients, among others. The presence of multinational corporations further strengthens the banking industry, making it highly competitive and globally connected.

Is the UAE a business-friendly environment for foreign investors?

Yes, the UAE offers a highly favorable business environment. Opportunities exist not only in banking but also in semi-government and government sectors. The UAE has a well-established infrastructure that makes it easy for foreign investors to set up and operate businesses.

How are UAE banks utilizing Artificial Intelligence (AI)?

The UAE banking sector is embracing technology and innovation to enhance customer service. Banks here are adapting to the latest technological advancements, AI, and digital transformation to provide seamless services. UAE banks cater to global clients, including those in the U.S. and Europe, making technology integration essential. With the ambition to be a leader in the global banking industry, AI plays a vital role in improving efficiency and customer experience.

What are the regulatory challenges in the UAE banking sector, and how are they managed?

Regulatory authorities play a significant role in maintaining the stability of the UAE banking industry. Their active involvement ensures that the banking sector remains strong and competitive on a global scale. The UAE’s regulatory framework is designed to enhance security, efficiency, and innovation, making it a model for other countries.

What advice would you give to young professionals looking to enter the banking industry?

I encourage young professionals to give themselves a chance. Instead of thinking, “I can’t do this,” they should focus on trying and learning. The banking industry is evolving rapidly and is becoming a leading global sector. Those who are tech-savvy and willing to adapt can find great opportunities in banking. With the right mindset, banking can be a rewarding and accessible career.