Banking News – Cyber fraud incidents are increasing under the pretext of National Identity Card (NID) and e-KYC updates, prompting the Nepal Police Cyber Bureau to urge the public to remain alert against fake calls, messages and links seeking bank account or personal information.

According to the Cyber Bureau, fraudsters have increasingly been contacting customers through phone calls, text messages and WhatsApp, posing as bank employees and claiming that their NID or e-KYC details need to be updated. They then attempt to obtain sensitive information such as one-time passwords (OTPs), PINs and passwords.

Cybercriminals are also reportedly posing as employees of banks and digital wallets, telling customers that their account information needs to be updated and asking them to provide OTPs and other sensitive banking details. The Bureau has urged customers never to share OTPs, PINs, passwords or other confidential information under any circumstances.

The Cyber Bureau has also clarified that banks and digital wallet service providers do not ask customers for OTPs through phone calls or messages.

The public has further been advised not to click on links sent by unknown individuals and not to enter banking credentials or other sensitive information on suspicious websites or applications.

The Cyber Bureau has urged customers to verify any request for NID or e-KYC updates directly through their respective bank or financial service provider’s official channels to avoid falling victim to cyber fraud.